Technical FAQ
Q. I can't open the email that the portal
sends me. What is wrong?
Q. Someone in my department tried to use some
part of the system and it did not work properly. Who should I report this
to?
Q. SSL is not used throughout the system.
Is that right?
Q. What browsers are supported?
Q. Can you support my favorite browser?
Q. How can I make a suggestion regarding improvement
to the system?
Q. Does PeopleSoft have a nation users group?
How would I join?
Q. What are the operating hours for the portal?
Is there a service level agreement?
Q. Where do I get status information regarding
the myUFL systems?
Q. There are a lot of URLs for the myUFL
systems. Can I get a list?
Q. My end user needs access to myUFL system.
Who do I need to talk to?
Q. Contact information in the portal regarding
a person in my department is not correct. What can be done?
I can't open the email that the portal sends me.
What is wrong?
PeopleSoft uses the IETF-8 character set for its email. Some email clients
are unable to display email using this character set. Use an email client
that can display IETF-8 character set.
Someone in my department tried to use some part
of the system and it did not work properly. Who should I report this to?
All problems regarding use of the system should be reported to the UF Help
Desk - 392-HELP, helpdesk@ufl.edu.
SSL is not used throughout the system. Is that
right?
SSL is used to encrypt password transmission. PGP is used to encrypt bulk
data transfers to and from vendors and business partners. Normal use of
the system over the university network is not encrypted. Users off-campus
may wish to use the campus VPN to encrypt traffic to and from the campus network to
their browser.
What browsers are supported?
See the list of supported browsers at https://my.ufl.edu/ps/BrowserReq.html.
Can you support my favorite browser?
Browser support is determined by PeopleSoft, not by the University of Florida.
PeopleSoft browser support is market driven. PeopleSoft has announced future
support for Safari and we expect they will also announce Mozilla support
in the future. Both appear to work fine.
How can I make a suggestion regarding improvement
to the system?
Please sign on to the portal and use the Suggestions link found on the top
of every page. Suggestions are reviewed for possible implementation. In
many cases suggestions are forwarded to PeopleSoft for possible future product
enhancements.
Does PeopleSoft have a national users group? How
would I join?
PeopleSoft has many user groups. PeopleSoft's largest user group is the
HEUG - the Higher Education User's Group. HEUG has over 700 member campuses
and over 9,000 members. See www.heug.org for more information.
What are the operating hours for the portal? Is
there a service level agreement?
While no formal service level agreement exists, the vision for myUFL is
99.9% uptime. That amounts to 8 hours of downtime (planned and unplanned)
per year. myUFL is designed and operated to be a 24 by 7 by 365 days a year
service. Unplanned downtime is very rare due to the redundant components
and general system architecture. Planned downtime is sometimes required
for database upgrades. Most other hardware and software maintenance can
be performed without downtime.
Where do I get status information regarding the
myUFL systems?
Information regarding system status is posted on the Alert Notices page.
Information regarding system status is also available at the UF Help Desk
(392-HELP; helpdesk@ufl.edu). Information regarding system status is also
emailed to the NETMGRS-L email list.
There are a lot of URLs for the myUFL systems.
Can I get a list?
The URLs that should be used for access to the myUFL systems are listed
below:
http://my.ufl.edu. This is the myUFL portal. All myUFL System applications are accessed from this URL.
http://www.bridges.ufl.edu. This URL is for the Bridges web site. This web site contains information regarding myUFL systems FAQs, training, support, project status, and much more.
http:/training.erp.ufl.edu. This is the training system site. People in training use this system in class.
http://mybeta.ufl.edu. This is the beta test site for the myUFL portal. If you are a member of a beta testing team, you will have an account for the beta test site.
My end user needs access to myUFL system. Who
do I need to talk to?
Each department has a Department Security Administrator (DSA) who can use the
Access Request System (ARS) in the portal to make requests.
Contact information in the portal regarding a
person in my department is not correct. What can be done?
Each person can update their own directory information on-line. Sign on
to the portal and visit My Account > Update My Directory Profile. If there
is information to be changed that is not self-service, your department directory
coordinator can update the information or help you contact the appropriate
office. You can find your Department Directory Coordinator on the list at
http://www.isprod.ufl.edu/directory/cordlist.htm.
