one on one help

myUFL Portal

General
Q: What is myUFL?
Q: How secure is myUFL?
Q: Why do we need the myUFL portal?
Q: I want to check it out! How do I get started?
Q: I have a suggestion for improving the myUFL portal. Where do I send it?

Browser Issues
Q: Who do I contact for help with myUFL?
Q. Should I avoid using the browser back button?
Q. Why is my browser not loading correctly (i.e. too slow or images not loading)?
Q. I need to upgrade my browser. How can I do this?
Q. How do I make myUFL my default homepage in my browser?

Using the Portal
Q. Why do I need to "sign out" instead of just closing the browser?
Q. How do I add an external link to MyLinks?
Q. What is the Custom Page tab for?
Q. The portal signed me off by itself. How did that happen?
Q. Where can I find a list of publishers for myUFL pagelets?

Managing Pagelets and Sections
Q. How do I add pagelets?
Q. How do I add sections to a pagelet?
Q. Can I limit the numbers of articles displayed in a pagelet?
Q. What is the difference between the Weather Magnet on my Top Page and on my other tabs?

Authoring/Publishing to myUFL
Q. I just published an article to my pagelet. Why is it not showing up in the pagelet?
Q. How do I post something to the calendar of events on the portal?
Q. How can I get this news into the Faculty News (Staff News, Student News) pagelet?
Q. How do I delete an article?

Using myUFL Systems
Q. I heard the myUFL systems use "role-based security". What does that mean?
Q. How do I know if there is a problem with my role?
Q. I am a student (faculty/staff), but when I sign on, I don't have a student (faculty/staff) page. Why not?
Q. What is Gator Tickets?
Q. How do I access ISIS from myUFL?
Q. Can I check my email through myUFL?
Q. Where can I learn more about the myUFL systems?


What is myUFL?
Launched in March 2003, the myUFL portal provides UF faculty, students, and staff with direct access to UF's online resources, information, and the myUFL systems.

The portal is the first of several services created by UF Bridges to improve University of Florida business processes. The financial, payroll, human resources, and Enterprise Reporting online systems are accessible only through the myUFL portal.

For campus news and announcements, myUFL is the ideal place to look. Users may subscribe to news pagelets for most academic units and existing campus news sources like UF News and DDD Memos. Additionally, important campus news and announcements are delivered to role-based information sources called Faculty News, Student News, and Staff News. Outside news sources include the Chronicle of Higher Education as well as many other local, regional, and national news sources.

How secure is myUFL?
The portal site uses SSL for all transactions that require encryption. Password transactions are encrypted and use SSL. Financial, personnel and student record transactions will be encrypted. The portal does not encrypt news stories. The portal uses encryption where it is necessary and does not use encryption when it is not necessary.

To see if a page is encrypted in myUFL please use the following steps.

Internet Explorer:

  1. Right click in the browser window
  2. Select "Properties"
  3. If encrypted, the 'Connection' field will display, "TLS 1.0 RC4 with 128 bit encryption (High); RSA with 1024 bit exchange"

Netscape Navigator:

  1. Right click in the browser window
  2. Select 'Web Page Info'
  3. Click on the 'Security' tab
  4. If encrypted, "Connection Encrypted: High-grade Encryption (RC4 128 bit)" will be displayed

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Why do we need the myUFL portal?
UF has many on–line information sources and many Web sites for getting things done. The portal provides an opportunity to organize and simplify access to information and work. The university can ensure that people receive the information they need and each member of the community can select and receive information of their choosing. The portal provides a gateway to all new financial, human resources, payroll systems implemented in 2004. myUFL is also the home of the UF data warehouse and reporting tools. Student systems and many other features have been added since the original deployment in 2004.

I want to check it out! How do I get started?
Go to http://my.ufl.edu and log on with your GatorLink username and password. If you have problems logging in, refer to the section in the Sign On page called "Have trouble signing on?". For new users, there are online toolkits in the myUFL Menu to show you how to navigate and personalize your myUFL portal.

I have a suggestion for improving the myUFL portal. Where do I send it?
The myUFL team welcomes your suggestions regarding the content and design of myUFL. The Suggestions link is a communication tool between users and the myUFL team. To submit a suggestion click on the suggestion link located on the top navigation bar.

Who do I contact for help with myUFL?
Contact the UF Computing Help Desk at 392-HELP or email helpdesk@ufl.edu. The Computing Help Desk staff are very familiar with the portal and can resolve most issues very quickly.

Should I avoid using the browser back button?
When navigating through myUFL it is best to avoid using the back button in the browser navigation bar. Instead, use the navigation links within the web browser window.

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Why is my browser not loading correctly (i.e. too slow or images not loading)?
Clearing out your cookies and cache resolves MANY Web page errors. Try the Refresh button first.

I need to upgrade my browser. How can I do this?
If you are using a UF-owned computer, contact your department's network or workstation support personnel for assistance. If you are using a personal computer, you may download and install Internet Explorer from the Microsoft Web site. You also may obtain IE from the UF Software CD, sold at the UF Bookstore for a nominal charge. Other browsers may be downloaded from their respective Web sites. If you need assistance, contact the UF Computing Help Desk 392-HELP, helpdesk@ufl.edu) or your department's computer support staff.

How do I make myUFL my default homepage in my browser?
To make myUFL your default homepage in Internet Explorer 8.x:

  1. Click Tools on the browser menu
  2. Click Internet Options
  3. Click the General tab.
  4. In the Address field, type in http://my.ufl.edu
  5. Click Apply. Click OK

Why do I need to 'sign out' instead of just closing the browser?
For security reasons, it is important to sign out after each session so that others cannot access your private information on myUFL. (You should also close the browser...it's a quick step but closes down an an "opening" for people who may look to steal personal information.) Sign on problems can also occur when signing on too soon after closing a browser without signing out. When you finish a myUFL session, you should click the Sign Out button. This cleans up after you and prepares you for your next session. Signing out is an important step.

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How do I add an external link to MyLinks?
This feature allows you to add your favorite links and access them from any computer. Any saved links--both internal portal links and external Web sites--will appear in the My Links drop-down box. This is also where you can edit and delete your saved links. My Links is available only from the home page level (i.e., tabs show). To add an external link, follow these steps:

  1. From the Top Page, Click on Edit My Links
  2. Click on My Links. My Links will highlight to yellow
  3. Click on Add Link
  4. Fill out the URL address. Note: URL address must begin with "http:// " Click OK. Click Save
  5. Click on the My Links drop-down box and select Refresh My Links. The link should now appear

What is the Custom Page tab for?
The Custom Page tab is empty and has no required pagelets. Test users wanted this tab to place leisure pagelets such as the Miami Herald so that leisure pagelets would be available all the time for easy access and viewing. The custom tab also allows the users to choose the role-based news that they do not receive by default. For example, a faculty could subscribe to the Student News pagelet via the Custom Page tab. This page can be personalized by content and layout.

The portal signed me off by itself. How did that happen?
To protect you and the University of Florida from unauthorized access to the portal, your session will "time out" after 40 minutes of inactivity. You will receive a warning prior to the time out via a small pop-up window. Click the OK button to continue your session.

If you do not click the OK button, your portal session will end and you will be required to sign on to myUFL to resume work.

The 40-minute timeout is a necessary security measure. Leaving the system open for a long period of time allows others to possibly assume your identity and use all the systems and files to which you have authorized access.

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How do I add pagelets?
To add a pagelet:

  1. Click on 'Personalize Content'
  2. Put a check mark in the box beside the pagelet you would like to add
  3. Scroll down and click on the 'Save' button
  4. Once the system refreshes (in a matter of seconds) the pagelet should now appear on your page

How do I add sections to a pagelet?
Click on the Edit button in the top right corner of the pagelet you would like to add or remove sections.

  1. Click on the 'Edit' button in the header of the pagelet
  2. Put a check mark in the box beside the section(s) you would like to add
  3. Choose the Display Order for each section by placing a number in the box beside the section. (i.e., 1 = First section to appear below the required section)
  4. Click the 'Save' button
  5. Click the 'Return to Home' link
  6. The chosen sections should always appear in the pagelet in the chosen order

Can I limit the numbers of articles displayed in a pagelet?
Yes. You can limit the number of articles in a pagelet by clicking on the edit button in the header of the pagelet. Select the number of articles to display from the drop down menu.

What is the difference between the Weather Magnet on my Top Page and on my other tabs?
The weather magnet available on the Top Page tab is static and offers Gainesville weather. The weather magnet located on your role based tabs (Faculty, Staff, and/or Student) and Custom Tab allows you enter a zip code for any U.S. city.

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I just published an article to my pagelet. Why is it not showing up?
If you have published an article and do not immediately see it in your pagelet, click the Refresh button in the header of the pagelet.

How do I post something to the calendar of events on the portal?
The calendar of university events is prepared by the UF Office of Public Relations. To add an event, please contact calndar@nersp.nerdc.ufl.edu.

How can I get this news into the Faculty News (Staff News, Student News) pagelet?
A contact list for myUFL publishers is available at the Bridges Web site. Please contact the appropriate publisher for the section.

How do I delete an article?
To delete an article you must first unpublished the article. To unpublish an article:

  1. Navigate > Manage Content > News Publications > Unpublish Article
  2. Select the article to unpublish
  3. Click the Unpublish button

Once the article has been unpublished, the delete button will appear next to the edit button.

To delete and article:

  1. Navigate > Manage Content > News Publications > Unpublish Article
  2. Search for your article
  3. Click on the article to delete
  4. Click the Delete button

I heard the myUFL systems use "role-based" security. What does that mean?
Role-based security means users will be authorized to perform a specific function or task in the myUFL systems because they have a particular role. The roles you have will determine what menu item(s) or task list(s) you see when you log on to the myUFL portal.

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How do I know if there is a problem with my role?
There may be a problem with your role if you are missing services or functions in the myUFL Menu tied into your role. For example, if you are a staff member, you will be assigned the Staff role and will have access to the Employee Self Service Menu in myUFL. If you are a student, you will be assigned the Student role and have access to student services and functions such as Gator Tickets and WebMail.

I'm a student (faculty/staff), but when I sign on, I don't have a student (faculty/staff) page. Why not?
There may be a problem with your status as recorded in the UF Directory or another university system. You can check your status via the UF Directory. If you are unable to find the source of the problem, contact the UF Computing Help Desk (392-HELP, helpdesk@ufl.edu).

What is Gator Tickets?
Gator Tickets is a link available to students in the myUFL Menu. The University Athletic Association launched Gator Tickets as a way to provide students with access to ticket reservations for all university athletic events.

How do I access ISIS from myUFL?
Students can access ISIS from the myUFL Menu. Click on the orange arrow next to My Self Service and then click on ISIS.

Can I check my email through myUFL?
Students can check their email through the WebMail link located in the myUFL Menu.

Where can I learn more about the myUFL systems?
Web-based tutorials are available at the Bridges Web site, and also in the myUFL Menu under the Help link.

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